|
OUR POLICIES
We may change these policies from time to time by updating this page.
You should check this page regularly to ensure that you are happy with any changes. Your continuance to use this site following
any changes is deemed acceptance of the changes. Date last updated: 07 February 2007.
Top of Page
Please click on the following links to take you straight to the required section of the document.
ITEM DESCRIPTIONS
ORDERING AND PURCHASING
PAYMENT
DELIVERY
POSTAL COSTS
RETURNS POLICY
REFUNDS
PRIVACY POLICY
ITEM DESCRIPTIONS
We endeavour to give our customers the most accurate information as possible on the
dating of vintage items. We date vintage clothing and accessories by using our best judgement and experience relating to labels,
design, fabric, workmanship, and (where known) information given by the original owner. This information is given in good
faith, but is not a guarantee. Despite our knowledge and research we may occasionally get it wrong, but we will not intentionally
give false information regarding an items age.
Item descriptions will disclose any flaws, and will denote measurements,
to enable you to make an informed buying decision. It is your responsibility to read and understand our condition chart and
sizing guide before making a purchase.
Return to Top of Page
ORDERING AND PURCHASING
We reserve the right to change prices quoted on the website from time to time,
but will not change the price of an item after you have placed an order. Goods are subject to availability. We endeavour to
keep the website up to date, but it may be possible that a prior order has been placed on the item, in which case the earlier
order will take priority.We will confirm your order by email and, subject to availability, will reserve the goods for 7 calendar
days, pending payment.
Return to Top of Page
PAYMENT
We accept payment by Paypal, by credit card over the telephone,and by cheque/postal order (UK
customers only). Following acceptance of your order, we will email you an invoice with full payment details. The items you
have ordered will be reserved for 7 calendar days from the invoice date. Non-receipt of payment within this time frame, will
result in the order being cancelled and the 'Reserved' status will be removed from the goods.
The ownership
of the goods shall not pass to you, the buyer, until the goods are paid for in full, prior to despatch.
International
orders must be paid by Paypal, in sterling. We do not have any control or liability over exchange rates.
Return to Top of Page
DELIVERY
From receipt of your payment we will endeavour to despatch your order within 3 working days,
when payment has been made by Paypal or postal order. In the case of payments made by cheque, orders will be despatched upon
cheque clearance. We will send email confirmation of despatch and will advise you by email if there is a delay in despatching
your order due to unforeseen circumstances.
Return to Top of Page
POSTAL COSTS
Postal costs are determined by the weight of the item(s) you order. We will confirm postal
costs relating to your order in the order confirmation email, and costs will be included in the invoice total.
We
use Royal Mail for our deliveries. UK orders will be posted by Recorded Signed For First Class Delivery. The majority of packages
posted by this method will be delivered by the next working day, though this is not guaranteed. International orders will
be shipped by Airsure. The majority of packages shipped by this method will be delivered within 3-5 working days, though this
is not guaranteed. Both these postal methods allow us to track and trace parcels and confirm delivery. Details can be found
on the Royal Mail website. If your order is lost in transit, we will trace the order for you.
A guide to postal
costs is shown below:
|
UK Postage Costs:
Up to 1kg: Standard charge of £3.50
1250g:
£5.50
1500g: £6.10
1750g: £7.00
2kg: £7.90
|
Other European Postage Costs:
500g: £7.40
750g:
£8.70
1kg: £9.90
1250g: £11.20
1500g: £12.40
1750g: £13.70
2kg: £14.90
|
Other Worldwide Postage:
500g: £9.50
750g:
£12.00
1kg: £14.20
1250g: £16.70
1500g: £19.00
1750g: £21.50
2kg: £23.80
Return to Top of Page
|
RETURNS POLICY
We hope that you will be delighted with your purchase, but if, for any reason, you are
not happy you can return the item(s) for a refund, adhering to the conditions outlined below. We will refund the purchase
price of the item(s), subject to the following conditions, but will not refund despatch or return postage costs. However,
if an item has been described inaccurately by us in error, postage costs will be reimbursed.
To avoid disappointment
in your purchase, and to reduce the administrations costs of handling returns, we request that you make full use of the sizing
guide, and study the condition gradings when making your purchase choices. We recommend that you ask all questions you have
about the item prior to purchase. We welcome queries by email and telephone.
Conditions of Return:
- You must email us within 24 hours of receipt of the goods, to advise of your intention to return the item(s),
stating the reason for return.
- You must return the items to us within 7 calendar days of the receipt of
the goods. We are unable to issue a refund on any items posted to us later than 7 calendar days from receipt of goods.
- Goods must be returned to us in their original condition as per their despatch from Decadence, with their
tags attached.
- Goods must be returned in their original packaging as per their despatch from Decadence,
or in packaging of equivalent quality.
- We are unable to issue a refund on goods which have been lost on
their return to us. You are responsible for filing any claim with Royal Mail for compensation in the event of loss. Therefore
goods should be returned using a traceable method such as recorded delivery, or you must at least obtain a proof of postage
certificate, and you should ensure that the goods have adequate insurance to cover their value. We will not issue a refund
on items that are damaged in the post on their return to us unless you can produce proof of postage and proof of adequate
insurance, to enable us to make a compensation claim.
- Please contact us for the return address.
Return to Top of page
REFUNDS
- We will issue you an email confirmation on receipt of returned goods.
- Refunds
will be processed within 14 working days of receipt of the returned goods, subject to the conditions outlined above. Dependent
on how you paid for the goods, refund will either be issued by cheque, to your credit card or to your Paypal account.
- We reserve the right to refuse a refund on any item(s) we believe to have been worn, altered,or damaged,
since despatch from Decadence.
Return to Top of page
PRIVACY POLICY
It is our policy to respect the privacy rights of all our customers, and visitors to our
website. We take the utmost care in ensuring that your details and information are secure, and have in place suitable physical,
electronic and managerial controls to safeguard the personal details and information that we collect online.
Any
details you provide us with will be treated confidentially. We will never sell, lease or share your details with a third party,
unless we are required to by law.
We may collect the following information:
- Name
- Contact
information, including email address
- Demographic information (address, post code)
How
we use this information:
- Information you supply on an Order Form will be used to process your order, from
confirmation of your order through to despatch of your order. We may email or telephone you to enable us to process your order
successfully.
- Information that you supply when you subscribe to our Mailing List will be used to send
you monthly updates, news and special offers. You can unsubscribe at any time by emailing us at mailinglist@decadencevintageclothing.co.uk, putting the word UNSUBSCRIBE in the subject field.
- Any information that you supply to us in our feedback
form will be used to improve our website, products and services.
Your details are only used for the purpose
for which they were submitted. So, details you provide when placing an order won't be used to contact you about anything
other than your order. Similarly, details that you provide when you subscribe to our Mailing List will only be used to send you monthly updates.
Return to Top of page
|
